Privacy Policy

Murray & Hayes operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Murray & Hayes is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details — your name, address, billing address, shipping address, phone number and email address.
  • Financial information — credit card, debit card and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information — your username, password, security questions, preferences and settings.
  • Transaction information — items you view, add to cart, save to your wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us — the information you include when you contact us, for example, when sending a customer support inquiry.
  • Device information — information about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information — information about your interaction with the Services, including how and when you navigate them.

Where We Collect Personal Information From

We may collect personal information from the following sources:

  • Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers — when we engage them to enable certain technology, or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring and improving the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences and the items you're interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, enable reviews, and create a tailored shopping experience — for example, recommending pieces related to your purchases.
  • Marketing and advertising. To send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services.
  • Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity.
  • Communicating with you. To provide customer support, respond to your questions, and maintain our relationship with you.
  • Legal reasons. To comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request or consent to our disclosure of certain information to third parties.
  • In connection with a business transaction such as a merger, acquisition or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify. To provide enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify uses your personal information, please see the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need it to maintain your account, fulfil our contract with you, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including the Right to Access, Right to Delete, Right to Correct and Right to Portability. You may exercise any of these rights where indicated on the Services or by contacting us using the details below.

Complaints

If you have a complaint about how we process your personal information, please contact us at the email address below. If you live in a jurisdiction with a data protection authority, you also have the right to lodge a complaint directly with them.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, relying on recognised transfer mechanisms such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@murrayandhayes.com.